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Summary: We collect only the information needed to process and deliver your order. We do not sell your data, store payment details, or share your information with third parties except as required to fulfill your order or comply with law.
This Privacy Policy applies to Aathi's Snaacks, operated by Aathi Shivaya Group of Companies, a registered MSME (UDYAM-TN-26-0089769) based in Thoothukudi, Tamil Nadu, India.
| Detail | Information |
|---|---|
| Business Name | Aathi's Snaacks (Aathi Shivaya Group of Companies) |
| Registered Address | Thoothukudi, Tamil Nadu – 628008, India |
| MSME Registration | UDYAM-TN-26-0089769 |
| FSSAI Licence | 12422029000996 | PLN No. TNTTN3407 |
| Contact Email | support@aathissnaacks.com |
| Contact Phone | +91 9342953995 |
| Website | www.aathissnaacks.com |
By placing an order on our website, you agree to the collection and use of information in accordance with this policy.
When you place an order, we collect:
When you visit our website, we may automatically collect:
We use your personal information solely for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your order | Contract performance |
| Verifying UPI payment | Contract performance |
| Communicating order status via WhatsApp or phone | Legitimate interest / consent |
| Resolving disputes or complaints | Legal obligation / legitimate interest |
| Improving our products and services | Legitimate interest |
| Complying with applicable laws and regulations | Legal obligation |
We do not use your personal information for targeted advertising, profiling, or automated decision-making.
All payments on Aathi's Snaacks are processed via UPI (Unified Payments Interface) — a payment system regulated by the Reserve Bank of India (RBI) and operated by the National Payments Corporation of India (NPCI).
Important: We never receive, store, or process your UPI PIN, bank account number, card number, or any sensitive financial credentials. The payment happens entirely within your UPI app and is governed by your bank's and UPI app's privacy policies.
Payment screenshots you upload are stored securely and used only to verify your payment. They are not shared with any third party.
We do not sell, trade, or rent your personal information to any third party. We share your information only in the following limited circumstances:
We share your name, phone number, and delivery address with our courier/logistics partners (e.g., India Post, Speed Post, or third-party courier services) solely for the purpose of delivering your order.
We may disclose your information if required to do so by law, court order, or government authority, including tax authorities (GSTIN compliance) and food safety authorities (FSSAI).
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. You will be notified via email or prominent notice on our website.
We use Google Firebase (a Google LLC product) to store order information securely in the cloud. Firebase is compliant with major data protection standards. Your order data is stored on Firebase servers located in the Asia South region (Mumbai, India). Google's Privacy Policy applies: policies.google.com/privacy.
We retain your personal information for the following periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Order information (name, address, phone) | 3 years from order date | Legal / tax compliance |
| Payment screenshots | 1 year from order date | Dispute resolution |
| Email address | Until you request deletion | Customer service |
| Browser / device data | 90 days | Security & analytics |
After the retention period expires, your data is permanently deleted from our systems.
Our website uses minimal cookies and local storage for the following purposes:
We do not use third-party advertising cookies, tracking pixels, or behavioural analytics tools. We do not use Google Analytics, Facebook Pixel, or similar tracking services.
You can clear your browser's local storage at any time through your browser settings. This will reset your cart and language preferences.
Under applicable Indian law (including the Digital Personal Data Protection Act, 2023) and international best practices, you have the following rights regarding your personal data:
To exercise any of these rights, contact us at support@aathissnaacks.com or call +91 9342953995. We will respond within 30 days.
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@aathissnaacks.com and we will delete the information.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction:
Note: No method of electronic storage or transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
Your continued use of our website after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Grievance Officer:
| Detail | Information |
|---|---|
| Name | Alagu Panduva Murthy S. |
| Designation | Founder & Grievance Officer |
| support@aathissnaacks.com | |
| Phone | +91 9342953995 |
| Address | Aathi Shivaya Group of Companies, Thoothukudi, Tamil Nadu – 628008 |
| Response Time | Within 30 days of receiving your request |
