Aathi's Snaacks

1. Business Information

These Terms and Conditions govern your use of the Aathi's Snaacks website and your purchase of products from us.

2. Acceptance of Terms

By visiting our website (www.aathissnaacks.com), browsing our product catalogue, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.

These terms constitute a legally binding agreement between you ("Customer", "You") and Aathi Shivaya Group of Companies ("We", "Us", "Our", "Aathi's Snaacks").

You represent that you are at least 18 years of age and have the legal capacity to enter into this agreement. If you are placing an order on behalf of another person, you represent that you have their authorisation to do so.

3. Products and Pricing

3.1 Product Descriptions

We make every effort to accurately describe our products, including ingredients, weight, and appearance. However, as our products are handmade in small batches, minor variations in colour, shape, and texture are natural and expected. Such variations do not constitute a defect.

3.2 Pricing

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• Prices are subject to change without prior notice. The price applicable to your order is the price displayed at the time of order placement.
• Shipping charges, if applicable, are additional and will be communicated before order confirmation.
• We reserve the right to correct any pricing errors, and in such cases, we will offer you the option to proceed at the correct price or cancel the order for a full refund.

3.3 Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion. If an ordered product is unavailable, we will contact you to arrange an alternative or a full refund.

3.4 Limited-Time Offers and Combos

Special combo offers, launch promotions, and limited-time deals are available only while stocks last and within the specified time period. We are not obligated to honour promotional pricing after the offer period expires or stock is exhausted.

4. Ordering Process

4.1 Placing an Order

1. Browse our product catalogue and add items to your cart.
2. Proceed to checkout and provide your delivery details.
3. Review your order summary and total amount.
4. Complete payment via UPI.
5. Submit your order. You will receive confirmation on WhatsApp or via the contact details provided.

4.2 Order Confirmation

An order is considered confirmed only after we verify your UPI payment. Submitting an order without completing payment does not guarantee order confirmation. We reserve the right to cancel unverified orders after 24 hours.

4.3 Order Accuracy

You are responsible for ensuring that all delivery details provided are accurate and complete. We are not liable for orders delayed or undelivered due to incorrect or incomplete address information provided by you.

4.4 Order Modification

Once an order is confirmed and payment is verified, modifications (including changes to items, quantities, or delivery address) may not be possible. Please contact us immediately at +91 9342953995 if you need to make changes — we will do our best to accommodate requests before the order is dispatched.

5. Payment Terms

5.1 Payment Method

We accept payments exclusively via UPI (Unified Payments Interface). Our UPI ID is: 9342953995@okbizaxis

5.2 Payment Verification

Payments are manually verified by our team. After making payment, you may optionally upload a screenshot as proof of payment. Orders are dispatched only after payment verification, which typically occurs within 24 hours of payment.

5.3 Payment Security

• All UPI transactions are governed by the policies of the National Payments Corporation of India (NPCI) and the Reserve Bank of India (RBI).
• We do not store any financial credentials including UPI PIN, bank account numbers, or card details.
• We are not responsible for failed transactions caused by your bank, UPI app, or network issues. Please contact your bank for failed transaction disputes.

5.4 Failed Payments

If your payment fails or is declined, your order will not be processed. Please retry the payment or contact us for assistance. If a payment is deducted from your account but the order is not confirmed, please contact us with your transaction reference number within 48 hours.

5.5 Currency

All transactions are in Indian Rupees (INR). We do not accept foreign currency payments.

6. Delivery and Shipping

6.1 Delivery Area

We deliver pan-India to all states and union territories of India. International shipping is not available at this time.

6.2 Delivery Timelines

Delivery timelines are estimates only and may vary due to public holidays, natural calamities, logistics delays, or other factors beyond our control.

6.3 Shipping Charges

Shipping charges are calculated based on the delivery location and order weight. Applicable charges will be communicated before order confirmation. We periodically offer free shipping promotions, which will be clearly indicated on the website.

6.4 Delivery Responsibility

Once an order is handed over to our courier partner, delivery responsibility transfers to the courier. We will provide you with a tracking number where available. For delivery-related issues, we will assist you in coordinating with the courier.

6.5 Undeliverable Packages

If a package is returned due to an incorrect address, recipient unavailability after multiple attempts, or refusal to accept, re-delivery charges will apply. Perishable items that cannot be re-delivered may not be eligible for refund.

7. Cancellations and Refunds

7.1 Order Cancellation

• Before Dispatch: You may cancel your order before it is dispatched by contacting us at +91 9342953995. A full refund will be issued within 5–7 working days.
• After Dispatch: Orders cannot be cancelled once they have been dispatched. Please refer to our Cancellation and Refund Policy for more details.

7.2 Refund Eligibility

Refunds are considered in the following cases:

• Product received is damaged, spoiled, or significantly different from what was ordered
• Order not delivered within 15 working days of dispatch
• Incorrect product delivered
• Order cancelled before dispatch

7.3 Refund Process

To request a refund, contact us within 48 hours of receiving the order with your order ID and photographs of the issue. Approved refunds will be credited to your original UPI account within 5–7 working days.

7.4 Non-Refundable Cases

• Change of mind after dispatch
• Slight variations in taste or texture due to the handmade nature of products
• Damage caused by improper storage by the customer
• Orders returned due to incorrect address provided by customer

For full details, please refer to our Cancellation and Refund Policy.

8. Food Safety and Quality

8.1 FSSAI Compliance

Aathi's Snaacks operates under a valid FSSAI licence (No. 12422029000996) and complies with all applicable food safety regulations under the Food Safety and Standards Act, 2006 and rules thereunder.

8.2 Allergen Information

Our products contain or may contain the following allergens:

• Tree Nuts: Cashews (present in Tuty Macroons and other products)
• Groundnuts / Peanuts: Present in several products
• Sesame: May be present in some products
• Gluten: Some products may contain wheat-based ingredients

8.3 Shelf Life and Storage

Product shelf life is indicated on the packaging. Please store products as directed on the label. We are not responsible for quality deterioration due to improper storage after delivery.

8.4 No Artificial Preservatives

Our products are made without artificial preservatives. This means shelf life may be shorter than mass-produced alternatives. Please consume products within the indicated shelf life for best quality.

9. Intellectual Property

All content on this website — including but not limited to the brand name "Aathi's Snaacks", logo, product names, photographs, descriptions, and website design — is the intellectual property of Aathi Shivaya Group of Companies and is protected under applicable Indian intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from this website without our prior written consent.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our total liability to you for any claim arising from your use of our website or purchase of our products shall not exceed the amount you paid for the relevant order.
• We are not liable for indirect, incidental, special, or consequential damages, including loss of profits or data.
• We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, courier failures, or internet outages.
• We do not warrant that our website will be available uninterrupted or error-free.

Nothing in these terms limits liability for fraud, personal injury caused by negligence, or any other liability that cannot be excluded by law.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India, including but not limited to:

• The Indian Contract Act, 1872
• The Consumer Protection Act, 2019
• The Information Technology Act, 2000
• The Food Safety and Standards Act, 2006
• The Digital Personal Data Protection Act, 2023

Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Thoothukudi, Tamil Nadu, India.

Before initiating legal proceedings, we encourage you to contact us to resolve any dispute amicably. We are committed to resolving customer issues fairly and promptly.

12. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, we have appointed a Grievance Officer to address customer complaints:

If you are not satisfied with our resolution, you may escalate the matter to:

• National Consumer Helpline: 1800-11-4000 (toll-free)
• Consumer Forum Online: consumerhelpline.gov.in
• FSSAI Complaints: foodlicensing.fssai.gov.in

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised terms.

For significant changes, we will endeavour to notify you via WhatsApp or the email address provided during your last order.

14. Contact Information

For all queries related to these Terms and Conditions, orders, or our services: